Below are the most common solutions for people who have had
trouble viewing streamed QuickTime movies.
Get the latest QuickTime plugin from http://www.apple.com/quicktime/download. This most often solves people's problems.
Once you have the latest plugin installed, if you still do not see the videos, or you get only either the sound or the video and not both, check your mime settings to make sure they are set properly for streaming video. Sometimes other movie players will take over as the default plugin for streaming video.
On Windows you can check your mime settings by opening your QuickTime Player and under the Edit menu, select Preferences --> QuickTime Preferences..., then click the File Types tab at the top. Make sure the top checkbox next to Streaming - Streaming movies is checked. If it was not, check it and click the Apply button. You must then restart your computer to make the changes occur.
On Mac computers, open your QuickTime Player and under the QuickTime Player menu, select QuickTime Preferences..., then click the Advanced tab at the top of the preferences window. Then click the MIME Settings... button. Make sure the checkbox next to Streaming - Streaming movies is checked, and that both SDP and RTSP are checked. If not, check them and click the OK button. You will need to restart your browser to make the changes take affect.
If you are still not getting video, it may be that you are behind a firewall or that your computer's built-in firewall is enabled. If this is the case, you should still be able to view the videos, but you will have to wait until the video downloads enough to display. This could take some time with larger movies. You may notice the QT Player will say "Switching transport modes". This means that the video could not get through via normal streaming channels and is switching methods. It should eventually play. Your other option would be to temporarily turn off your comptuer's built-in firewall until you are done watching the videos and/or try to access the videos from a location or computer that is not behind a firewall. Any of the computer labs on campus should be able to display the videos.
You are not on the access list to view the videos. If this is the case, you will get an error message after login that says:
"You (xyz123) do not have access to the video you requested (moviename.mov). If you believe you reached this page in error please contact email@example.com"
You may not be getting enough bandwidth throughput to your computer. For example, if you are trying to view the videos with a 56k modem connection, you may not see anything. Or, if you are "piggybacking" your connection from someone else's connection, you may not be getting sufficient bandwidth to view the videos. You should try to get a direct connection to the Internet if that is the case. The other problem could be that the video was saved at a data rate that is too high and will not play smoothly.
Mac users (OS 10.3 or later) may run into an issue where they see the video, but don't get any sound. This could be caused by another application that has changed the default audio setting to a higher range. The system sounds will work, but QT audio will not. The solution is to open Audio MIDI Setup (/Applications/Utilities/), then check the Audio Output setting. Change the Audio Output to 44100.0 Hz, then quit Audio MIDI Setup. This sometimes occurs after recording audio.
If a movie is not saved with a "hinted" track for streaming, it will not stream in the browser. An error of "unsupported media type" or "disconnected" may appear in the QT player plugin within the browser. The movie must be deleted from the server and a hinted track added to the movie. This can be done using QuickTime Player Pro.